Privacy Policy

Last updated: 29 November 2018

At The Gympie Clinic, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully, this has been developed by the practice to protect patient privacy.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our services, we may obtain the following information about you: name, address, email, date of birth, telephone number, geographic location, IP address, support queries, blog comments, social media handles, Medicare number, DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice (together ‘Personal Data’).

Other health information about you, including: notes of your symptoms or diagnosis and the treatment given to you, your specialist reports and test results o your appointment and billing details, your prescriptions and other pharmaceutical purchases, your dental records, your genetic information, your healthcare identifier, any other information about your race, sexuality or religion, when collected by a health service provider.

If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. You can review, correct, update or delete your Personal Data by contacting us directly to do so.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, notifying you of health updates and offers, sharing useful content and measuring patient satisfaction.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

HOW WE COLLECT AND HOLD YOUR PERSONAL INFORMATION

We will generally collect personal information: from you directly when you provide your details to us. This might be via a face to face discussion, telephone conversation, registration form or online form, from a person responsible for you, from third parties where the Privacy Act or other law allows it - this may include, but is not limited to: other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system1 , electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme.

WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

In general, we collect, hold, use and disclose your personal information for the following purposes: to provide health services to you, to communicate with you in relation to the health service being provided to you, to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation, to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems, for consultations with other doctors and allied health professional involved in your healthcare; to obtain, analyse and discuss test results from diagnostic and pathology laboratories, for identification and insurance claiming, If you have a My Health Record, to upload your personal information to, and download your personal information from, the My Health Record system, Information can also be disclosed through an electronic transfer of prescriptions service, to liaise with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran's Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access, all staff are trained and required to respect and protect your privacy. Credit card information is encrypted before transmission and is not stored by us on our servers.

We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes: Strong password protections that are changed regularly. Access to personal information restricted on a ‘need to know basis’. Holding your information in secure cloud storage. Our staff sign confidentiality agreements. If The Gympie Clinic receives any unsolicited personal information that is not deemed appropriate for the permitted health situation. The Gympie Clinic will reasonably de-identify and dispose of said information accordingly. If The Gympie Clinic holds any personal or health information that is no longer deemed relevant or appropriate for the permitted health situation, The Gympie Clinic will reasonably re-identify and dispose of said information accordingly.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION

You have a right to seek access to, and correction of the personal information which we hold about you. For details on how to access and correct your health record, please contact our practice as noted below:

The Practice Manager
CLEM Healthcare Pty Ltd T/A The Gympie Clinic
68 Channon Street
GYMPIE Q 4570
(P) 07 54 828 422
(F) 07 54 822 336
(Email) admin@thegympieclinic.com.au
* We will normally respond to your request within 30 days

PRIVACY RELATED QUESTIONS AND COMPLAINTS

If you have any questions about privacy related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days. If you are dissatisfied with our response, you may refer the matter to the OAIC:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: +61 2 9284 9666
Post: GPO Box 5218 Sydney NSW 2001
Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of thegympieclinic.com.au, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

OVERSEAS DISCLOSURE

The Gympie Clinic does not engage with any overseas entities, with which personal or health information would be transferred, appointed or disclosed.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at (07) 54 828 422 and we will respond within 48 hours.